Smart Service Request Processing System
Faster Processing, Higher Performance!

About Smart Service Request Processing System

Within the seek and directives of institutions' efforts to develop systems and mechanisms for processing requests for residency services, visas, passports, and civil registers submitted by different categories of users (Citizens, Residents, and Visitors) across the Smart Services System, more specifically to achieve the desired goal of this development of upgrading the quality of services to meet the needs and requirements of customers to access these services faster and more efficiently. Hence, L4IT designed and developed a solution to meet the needs of these authorities through the development of the Smart Services Request Processing System, which is an integrated system capable of enhancing the digital transformation of the mechanism for processing visa applications, residency, passports, and civil records, by implementing the rules of work of these entities in accordance with pre-defined rules and regulations, to achieve the highest operational efficiency with high-level success standards, the system will be integrated into the Smart Service System. As a result, all data from requests will be gathered into a unified database, allowing users responsible for processing requests easy access to and processing of data faster.

Customers Who Used This

Why Choose Smart Service Request Processing System

At L4IT, we recognize that our customers' needs and requirements are a reality we must meet in order to achieve the highest levels of satisfaction and excellence in achieving their goals with a passion. As a result, we rely on the expertise and skills in product development that contributes to our customers' growth and advancement. And due to our engineers, the successful and effective implementation of Smart Services in many government entities related to residency, foreigners' affairs, civil status agencies, and passport departments has improved services and supported the digital transformation process.

More specifically, they were able to:

Enhance Operational Efficiency & Reduce Costs

A unified electronic system that processes applications within standard procedures in accordance with regulations and legislation, ensuring the provision of services with high efficiency and accuracy, as well as reducing operational costs and improving organizational resources by completing tasks in an integrated manner.

Raise User Happiness Rates

The system screen features many interactive functions that simplify the user's experience and improve the speed of its completion.

Supported Decision-Making

Using state-of-the-art business intelligence techniques and tools that prepare statistical and analytical reports according to the data collected, thereby supporting strategic decision-making.

An integrated and comprehensive electronic system characterized by quality and speed in performance with flexible integration with other operating systems.

Notifications and alerts via SMS and Email to notify the user of the status of the order.

Secured role-based access control (RBAC) to system features.

Blacklist and similarities identification.

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